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If you are a Consumer and you have purchased a good that is not included among those for which the right of withdrawal is excluded by the law (i.e. goods that are likely to deteriorate or expire rapidly and sealed goods that do not lend themselves to being returned for hygienic or related reasons protection of health that were opened after delivery), you will have the right to withdraw from the contract concluded with DeZhuang Europe s.r.l., without any penalty and without specifying the reason, communicating your intention to withdraw to DeZhuang Europe s.r.l., within the deadline of fourteen (14) days, starting from the day on which you received the order confirmation email.


In order to exercise the right of withdrawal you will need to provide us with an explicit declaration,  by email to, in which it will be sufficient to enter: your personal data, those relating to the order and the purchase made , the intention to withdraw from the contract with the request to return the price paid within the term of 14 days.

Alternatively it will be possible to use the following formula:

"Dear DeZhuang Europe s.r.l., with registered office in Via Paolo Da Cannobio 9, 20122 Milan, Italy, VAT number: 10898430961, REA MI - 2564823, e-mail, Pec,

hereby the undersigned _________________________ (insert name and surname of the consumer who concluded the contract), by sending this form I notify the withdrawal from the sales contract of the following goods (________________), ordered on ______________ ( insert date of conclusion of the contract) and confirmed on ______________________ (insert date of receipt of the order confirmation communication).

I request the reimbursement of all payments made by me, equal to Euro _____________________ (insert amount paid) by means of ___________________________ (insert payment method used to pay the price).


Consumer's signature "

DeZhuang Europe s.r.l., will reimburse you the sums paid no later than 14 days from the day on which it receives the notice of withdrawal. For the refund, the same payment instrument you used for the purchase will be used, unless agreed in writing by both parties.

Exercising the right of withdrawal entails the duty to return the order, in all parts and in its entirety, as it is not possible to exercise withdrawal only on part of the purchased product.

We inform you that in case of withdrawal all shipping costs and additional charges will be at your expense.

Exclusion of the right of withdrawal

Attention: If you are a Consumer and you have purchased a good falling within those listed below, you will not have the right to withdraw according to the provisions of art. 59 of Legislative Decree. 205/2006.

The right of withdrawal for distance contracts and contracts negotiated away from business premises is in fact excluded in relation to:

  1. the supply of goods which are liable to deteriorate or expire rapidly;

  2. the supply of sealed goods which cannot be returned for hygienic reasons or related to health protection and have been opened after delivery.


If you are a Consumer, any disputes may be resolved by the Court of the place where you have your domicile or residence, or by the Court of Milan.

The applicable law and the competent jurisdiction is the Italian one, without prejudice to the application of mandatory rules for your protection.